Frequently Asked Questions
What are your Rates?
What is included in the rate?
When you book with us, you can have peace of mind, because we promise there will be NO HIDDEN FEES. The rate you receive from us in your email quote is ALL-INCLUSIVE except for tip/gratuity. Tip/gratuity is much appreciated but not strictly mandatory. NOTE: Charges which may be added to your fare are limited to: a. Charges for extra stops requested by the customer (as explained on this web page) b. Charges for lateness/ tardiness by the customer (as explained on this web page) c. Any damage, in excess of normal wear and tear, will result in a minimum charge of $200. Biohazard cleanup will result in a minimum charge of $300. Service Provider will determine the final cost of cleanup.
What is the tipping/gratuity policy?
Please consider leaving a tip for your driver; Industry standard is 18%.
What are the Fees/Policies for Extra Stops?
Here are our policies & fees for extra stops: i. “Hourly” itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be “On-Call”. For all other itinerary types, including one-way and round trip itineraries: a. Extra stops which you specifically mention when you fill out our online reservation form are considered “PLANNED”. Such extra stops are INCLUDED in the rate quote which you receive from us by email. b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered “UNPLANNED”. For such extra stops: 1. The driver reserves the right to decline to make the extra stop. 2. The driver reserves the right to charge an extra fee for the extra stop. 3. The fee for the extra stop is due at the time the extra stop is requested. 4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity. 5. The fee is left to the discretion of the driver, but is generally as follows, per half-hour period or portion thereof, spent making the unplanned extra stop: $25 (for Town Car/Sedan or SUV), $100 (for Hummer limo) or $50 (for 6-, 8-, or 10-passenger Stretch Limo).
What are the fees/policies for lateness/tardiness by the customer?
You may be required to pay a WAITING FEE in order to receive service if you are (A) more than SIXTY (60) MINUTES LATE for your pickup from an airport or (B) more than TWENTY (20) minutes late for your pickup from any other location. The waiting fee is $20 (for Sedan or SUV) or $50 (for other vehicles) per THIRTY (30) minutes or fraction thereof. If you are more than NINETY (90) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to give a partial refund in certain situations.
What are the fees/policies for rescheduling or changing itinerary details?
If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so at no charge. (B) If we are unable to accommodate your changed plans, your reservation will be considered cancel or subject to a reschedule fee, base on the cancellation rules & policies explained on this web page.
What is the Cancellation/Refund Policy?
We understand your travel plans may change, so we offer a simple cancellation policy. Regardless of whether you made your reservation online, or by dialing 1-844-938-2672, give us (48) hours’ notice prior to your pickup time, and we will give you a full refund. Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (1) business day; check with your financial institution for more information. If you contact us to cancel: a.) more than 24 hours in advance (for transfers, one-way trips, or one of the legs of a round trip) or b.) more than 48 hours in advance (for charter, hourly, and special events bookings), you will be refunded any amount paid minus a cancellation fee. The cancellation fee is the GREATER of either $25.00 (twenty-five dollars) or 25% (twenty-five percent) of the agreed-upon total Rate of your reservation. Otherwise, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give a partial refund in certain situations.
How will I pay for my ride?
You pay online on our secure credit card processing software, We accept : ZELLE / Cash, MasterCard, Visa, American Express, Discover, Credit card transactions can be processed over the phone as well.
Can you call me to remind me of my pickup?
Yes! We will gladly place a COURTESY CALL or TEXT to remind you of your Reservation, at the time of, a few hours before, or the day before, your pickup. (You will get the opportunity to schedule your Courtesy Call during the confirmation stage of the Reservation Process.
What type of vehicles are used for my transportation?
Sedan, SUVs, 15 Pax Van, Mini Van and more.
How many people can fit?
In general, the number of people designated in the vehicle description can fit. For example, Up to 3 people can fit in 3-passenger Sedans. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit.There is no additional per-person charge.
When can I book a pickup?
You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.
When can I get picked up?
You can get picked up anytime. We operate 24/7.
What types of itineraries are available?
• One way & round trips involving airport. • One way & round trips not involving airport. • Hourly service. NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an “hourly” rate, NOT a “round trip” rate.
Where can I request to be picked up/dropped off?
Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as TPA – Tampa international Airport. When booking online, the pickup and drop off cities can be anywhere in FL.
How do Airport pickups work?
Driver with sign MEETS and GREETS party at bottom of appropriate arrivals escalator or in baggage claim area.
What flight info should I enter for airport runs?
Your Airline, Flight Number, and Flight Time, for example “American Airlines Flight #1020 Arriving @ 5:25 PM”. This info is required for Arriving flights and recommended for departing flights.
What is the alcohol/ drug policy?
Alcohol consumption or possession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or possession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.
What is the Lost-and-Found policy?
We are NOT responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it.
What is the policy on typographical errors with Rates?
Your quoted rate is not guaranteed until you pay us AND receive an EMAIL confirmation and TEXT from us stating that the “STATUS” of the Request is “CONFIRMED”. (Note: This is not the same as your instant payment receipt from online credit card processors.) This is due to rare typographical errors.
What is the Limitation of Liability?
Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.
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