Terms &
conditions.

A website price or starting price is a planning guide, not a guaranteed final rate. Your written quote is based on the trip information you provide, including date, time, route, stops, vehicle, passengers, luggage, wait time, parking, tolls, and special-event demand.

A reservation is confirmed only after the required payment is received and WDT sends a written confirmation showing the status as Confirmed. An automatic payment receipt alone does not confirm service.

WDT may correct an obvious pricing or typographical error before confirmation. If the corrected price is not accepted, any payment collected for that unconfirmed request will be returned.

Gratuity is not included in any of our transportation services. It is optional, and you may choose the amount you would like to add during checkout.

Most reservations require a 25% deposit to hold the vehicle and chauffeur. Large-group, event, affiliate, or specialty reservations may require a different deposit.

The remaining balance is normally processed on the first day of the month in which the trip occurs. A different balance date may apply and will be shown in the written quote or confirmation.

Payments are processed through our secure reservation system. We accept Visa, Mastercard, American Express, Discover, Zelle, and cash when approved in advance.

We understand that plans may change. There are no cash or credit card refunds for customer-initiated cancellations. When the notice periods below are met, any eligible unused portion of the amount paid is issued only as WDT Travel Credit toward a future WDT Limo by We Drive Tampa service.

Cancellation fees and travel credits are calculated from the amount paid for the affected reservation when the cancellation email is received.

Special events, multiple-vehicle reservations, affiliate transportation, and services requiring outside equipment may have separate written cancellation terms. If reservation-specific terms differ from this general policy, the reservation-specific terms apply.

By confirming a reservation, the customer acknowledges and accepts this Cancellation Policy. This policy is subject to applicable law.

Travel credit has no cash value, cannot be refunded to the original payment method, is non-transferable, and is valid for up to one year from the original scheduled travel date. The new service must take place before the credit expires.

Use of travel credit is subject to date, time, route, vehicle, chauffeur, and service availability. Travel credit does not guarantee availability for any specific option. A reservation requested with travel credit is not confirmed until WDT Limo by We Drive Tampa provides written confirmation.

If the customer’s preferred option is unavailable, the customer may request another available option before the credit expires. Lack of availability for a preferred date, time, route, vehicle, chauffeur, or service does not convert travel credit into a cash refund and does not automatically extend its expiration date.

Current rates and terms apply when the new reservation is made. The customer must pay any increase resulting from the new date, route, vehicle, current rate, or service requirement. Any unused travel credit remaining after its expiration date will be forfeited.

This policy is subject to applicable law.

All change and rescheduling requests must be sent by email. Phone calls or text messages do not change a confirmed reservation unless WDT confirms the change in writing.

Changes are subject to vehicle and chauffeur availability. A change to the date, time, route, pickup, destination, airport terminal, private airport, stops, vehicle, or service duration may change the price.

Requests received at least 24 hours before a Sedan or SUV pickup, or at least 72 hours before a Van, Sprinter, Bus, or Mini Bus service, may be rescheduled without a separate change fee, although any price difference still applies. Requests received with less notice may have a change fee, vehicle substitution, new rate, or may not be possible.

A last-minute change that WDT cannot confirm does not cancel the original reservation and may result in a no-show.

A stop disclosed before confirmation is a planned stop and is included in the written quote.

Hourly service allows stops within the reserved time and service area while the chauffeur remains on call. Extra time is billed at the applicable hourly rate.

An unplanned stop on one-way or round-trip transfer service requires chauffeur approval and may not be possible. When accepted, the general fee is $25 for a sedan or SUV or $50 for a van for each 30-minute period or part of a period. This fee is not gratuity.

For pickups that are not at an airport, please be ready at the confirmed time. A 15-minute grace period normally applies.

After the included time, waiting may be charged in 30-minute increments at $20 for a sedan or SUV and $50 for another vehicle, unless your written confirmation shows a different rate.

Contact WDT immediately if you are delayed. If we cannot reach you, or if the delay prevents the chauffeur from completing another confirmed trip, WDT may treat the reservation as a no-show and end service without refund or credit.

Airport arrivals use the separate complimentary waiting periods in Section 9.

Tampa International Airport (TPA) Meet & Greet follows the specific policy in Section 10: a complimentary grace period of 60 minutes for international arrivals or 30 minutes for domestic arrivals, measured from the flight’s actual landing time, not the scheduled pickup time. Additional parking and driver waiting-time charges apply after the grace period.

Other airport arrival services include complimentary time measured from the flight’s actual landing time:

Domestic flights: 30 minutes.

International flights: 45 minutes.

These times allow passengers to leave the aircraft, collect luggage, clear customs when applicable, and reach the pickup area.

For those other airport arrival services, we do not charge airport waiting time for normal baggage, customs, or terminal delays when the passenger stays in contact with WDT or the chauffeur and provides updates. This does not override the Tampa Airport Meet & Greet charges in Section 10.

If there is no communication and the passenger is more than 60 minutes beyond the included time, extended waiting charges may apply and continued chauffeur availability is not guaranteed. The trip may be treated as a no-show if we cannot reach the passenger.

WDT monitors the flight information you provide, but the passenger must remain reachable and follow the chauffeur’s pickup instructions.

Standard airport pickup is curbside outside baggage claim or at the location stated in the chauffeur instructions.

If Meet & Greet is requested and confirmed, the chauffeur meets the passenger inside with a personalized sign near baggage claim or the arrivals area. Airport rules may require a different meeting point.

At Tampa International Airport (TPA), our $25 Meet & Greet service includes meeting you inside the terminal, assisting with luggage, and accompanying you to your vehicle. It is available for international arrivals and for domestic passengers who request assistance.

A complimentary grace period of 60 minutes for international arrivals or 30 minutes for domestic arrivals begins at the flight’s actual landing time, not at the scheduled pickup time.

After the applicable grace period, additional parking charges are $8 per additional half-hour or $16 per additional hour, plus the applicable driver waiting-time charge. These charges also apply when extra time is needed for immigration, security, baggage collection, or other arrival procedures, even if you remain in contact with WDT or your chauffeur.

Please allow sufficient time for arrival procedures when planning your pickup and remain reachable. A later scheduled pickup time does not restart or extend the grace period. This Meet & Greet waiting and parking policy applies only at Tampa International Airport (TPA).

For arriving flights, provide the airline, flight number, airport, scheduled arrival time, and whether you will check luggage. The same information is strongly recommended for departing flights.

WDT is not responsible for delays or added costs caused by missing, incorrect, or outdated flight information supplied by the customer.

The customer must accurately disclose every passenger and all checked bags, carry-ons, backpacks, strollers, wheelchairs, golf clubs, coolers, boxes, pet carriers, and oversized items.

Every passenger must have an available seat belt. Belongings must fit safely without blocking exits, chauffeur visibility, or passenger space. A chauffeur will not overload a vehicle.

If the group or belongings exceed the reserved vehicle’s safe capacity, WDT may require a larger or additional vehicle at the customer’s expense and subject to availability. WDT is not responsible for delays, missed transportation, or added costs caused by incomplete passenger or luggage information.

WDT’s primary pickup area is Tampa Bay, Sarasota, and nearby communities. Long-distance drop-offs and selected transportation elsewhere in Florida may be available.

An out-of-area trip may be performed by an approved transportation affiliate. Affiliate service, vehicle details, pickup availability, and trip-specific policies will be disclosed when applicable.

All service is subject to availability. WDT may substitute a comparable vehicle because of maintenance, weather, safety, operational needs, or another unexpected condition.

A specific vehicle model, model year, color, feature, or seating layout is not guaranteed unless the written confirmation expressly guarantees it.

Smoking, vaping, unsafe conduct, harassment, abuse, and unlawful activity are prohibited. The chauffeur may stop or end service when conduct threatens a person, the vehicle, or safe operation. Service ended for passenger misconduct is not refundable.

A minimum $250 cleaning fee applies when smoking, spilled beverages, wet food, pet hair, vomit, urine, or another substance soils the vehicle. Glass bottles and open cups are not permitted; beverages must remain in sealed, spill-resistant containers. The customer is responsible for the full cost of repairing damage caused by the traveling party.

Passengers age 21 or older may bring alcoholic beverages onboard when permitted by applicable law and the booked service.

Glass bottles and open cups are not permitted. Alcoholic beverages must remain in sealed, spill-resistant tumblers, such as Yeti-style cups, to help prevent spills and possible cleaning fees.

Government-issued identification may be required to confirm that every passenger consuming alcohol is at least 21 years old.

Passengers must supply and control their own beverages. WDT does not sell, provide, pour, or serve alcohol.

Alcohol may never be offered to the chauffeur or placed within the chauffeur’s reach.

Alcohol is permitted only when the vehicle, chauffeur, and trip qualify under applicable Florida law, local rules, licensing, and insurance requirements. The chauffeur may stop alcohol use or end service because of unsafe, disruptive, unlawful, or excessively intoxicated behavior. Cleaning and damage charges may apply.

Illegal drugs and unlawful controlled substances are prohibited in every WDT vehicle. A violation may end service without refund or credit and may be reported to law enforcement.

Pets are welcome on private rides with advance notice. Provide the type and approximate size so WDT can recommend a vehicle with enough room for passengers, luggage, carriers, restraints, and supplies.

The customer is responsible for controlling the animal and for cleaning or damage beyond normal use. Applicable service-animal laws remain in effect.

Florida law requires an approved child restraint for children age 5 or younger. Children through age 3 must use a separate carrier or an integrated child seat. Children ages 4 and 5 may use a separate carrier, integrated child seat, or booster seat.

Child seats may be requested from WDT at no additional cost and are subject to availability. The accompanying parent, guardian, or responsible adult must select the correct restraint and install, adjust, inspect, and secure it according to the manufacturer’s instructions.

By choosing to use a seat supplied or transported by WDT, the responsible adult accepts responsibility for its selection, installation, adjustment, and use. WDT and its chauffeurs remain subject to all duties that cannot be limited under Florida law.

This section is governed by Florida law unless a different written agreement is signed.

Unaccompanied Minor service requires advance approval and complete written instructions from a parent or legal guardian. Additional fees may apply.

Service may include chauffeur updates, luggage assistance, flight monitoring, transportation between approved locations, and Meet & Greet when requested. The parent or guardian must provide accurate contact, pickup, release, airline, and authorized-recipient information.

WDT may decline or stop service if identification, authorization, supervision, or safe transfer requirements are not satisfied.

Passengers are responsible for their belongings. WDT is not responsible for baggage or personal property left in a vehicle.

Contact us promptly and we will make a reasonable effort to locate the item. The customer is responsible for delivery, shipping, or chauffeur-return costs.

WDT may send reservation confirmations, reminders, chauffeur information, pickup instructions, and service updates by email or text using the contact information supplied by the customer.

Courtesy messages do not replace the customer’s responsibility to review the confirmation, provide accurate information, remain reachable, and be ready at the scheduled time.

WDT is not responsible for delays caused by severe weather, road closures, accidents, mechanical problems, government action, airport restrictions, flight changes, other events beyond reasonable control, or inaccurate information supplied by the customer.

To the fullest extent permitted by law, WDT’s total liability for a transportation claim will not exceed the amount paid to WDT for the affected service. This limit does not apply to a right or responsibility that Florida law does not allow the parties to limit.

These website terms apply to WDT reservations unless the written quote, confirmation, contract, or affiliate disclosure contains a more specific term. A trip-specific written term controls when it conflicts with a general website term.

By paying the required deposit or accepting confirmed service, the customer acknowledges these terms and accepts responsibility for sharing applicable rules with every passenger in the party.

These terms are governed by the laws of the State of Florida.

Promotional offers are subject to the eligibility requirements, availability, restrictions, and written confirmation published with each offer. A promo code must be requested before the reservation is finalized. Offers have no cash value, apply once per eligible customer, and cannot be combined unless WDT expressly states otherwise in writing.

The NEW CUSTOMER promotion provides $25 off an eligible first-time WDT customer’s first confirmed transportation reservation.

The SPRINTER50 promotion provides $50 off an eligible customer’s first confirmed 10- or 14-passenger WDT Mercedes Sprinter van reservation. Both sizes use one Sprinter booking category. It does not apply to a customer who has previously booked a WDT Sprinter.

WDT may verify customer and reservation history and may reject an invalid, duplicated, expired, or ineligible code. Published promotions may change or be withdrawn before WDT confirms the reservation. Current offers are listed at www.WeDriveTampa.com/special-offers.